FAQ


Minimal amount for exchange is 0.005 BTC. Transfers with smaller amount will be returned to the sender!

Exchange to some directions is instant. Other exchange needs to be completed by our operator. There are also some directions that need to be confirmed by Payment System. The time of confirmation incoming payment depends only on payment system support team. If you need to know the exact time of exchange please contact us.

Please take care when placing your orders as once an order has been submitted and payment has been received, it is often not possible to have it cancelled or reversed.

The constantly fluctuating value of bitcoin means that the current value of your order will be constantly changing. To solve this problem and give you possibility to order exact amount that you wish we provide you 15 minutes timeframe to pay your order. You will see the ticker on your order page. If we receive payment from you until this timeframe expires, you will get ordered amount. If we receive your payment later, we transfer the amount of BTC as calculated using the current rate at the time your transfer was arrived to us.

Minimal amount for exchange is 0.005 BTC. Transfers with smaller amount will be returned to the sender!